We understand that circumstances may arise where you may need to cancel your order or seek a refund for purchases made on our gaming website. To ensure a smooth process and fair treatment for our users, we have established the following cancellation and refund policy:
1. **Cancellation of Orders**:
– Users have the option to cancel their order within 12 hours of placing it. After this period, cancellations may not be possible as the order may have already been processed.
– To cancel an order, users must contact our customer support team through the provided channels (email, live chat, or phone) and provide relevant order details for verification purposes.
– Orders that have been processed or fulfilled cannot be canceled.
2. **Refund Eligibility**:
– Refunds may be issued under the following circumstances:
– If a user cancels an order within the specified timeframe and before it has been processed.
– If there is a technical issue or error on our end that prevents the user from accessing the purchased product or service.
– If the product or service purchased is significantly different from what was advertised or described on our website.
– Refund requests must be made within 3 days of the purchase date to be considered eligible.
– Refunds are typically processed using the original payment method used for the purchase. However, alternative arrangements may be made on a case-by-case basis.
3. **Refund Process**:
– To request a refund, users must contact our customer support team with relevant order details and a brief explanation of the reason for the refund request.
– Our team will review the request and determine its eligibility based on the criteria outlined in this policy.
– If the refund request is approved, the refund will be processed within 3 business days from the date of approval.
– Users will be notified via email once the refund has been processed. Please note that it may take additional time for the refunded amount to reflect in the user’s account, depending on the payment method and the user’s financial institution.
4. **Exceptions**:
– Certain products or services may be exempt from our standard cancellation and refund policy. Any such exceptions will be clearly communicated at the time of purchase.
5. **Contact Information**:
– For any questions or concerns regarding our cancellation and refund policy, users can contact our customer support team via email at support@clashvault.com , through live chat on our website, or by phone at +918988185226.
By using our gaming website and making purchases through it, users agree to abide by the terms and conditions of this cancellation and refund policy. We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.